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Payments

unfortunately there is no possibility of payment by collect in case of international shippment, so you have to pay front up for your order. We are offering following ways of payment:

1)    to the bank account by IBAN/BIC

2)    PayPal

Dispatch and delivery

Most of the orders will be dispatched within 4 working days from  issuing the order and payment. Delivery time within EU aprox. 3-5 working days. In case of delay in dispache we will inform you imidiatly.

We will provide tracking number after dispatch. Please, make sure you will be available on the time of delivery or inform forwarder that you would like to change delivery time ON TIME! We kindly ask to provide your mobile number for forwarder. CAUTION! Shipping of over sized parcel (like bumper) without telephone number will not be possible!!!

Please, check your parcel while delivery to make sure it's not damaged and if, write protocol of damage with delivery boy that we can successful clime transport damage to the forwarder.

 

To get more information about prices and delivery time, please contact us by e-mail: tuncar@tuncar.eu and provide your zip code.

If you would like to pick your item by yourself or organize transport please, inform us a.s.a.p.

If shipping address is different than that one from the order, just let us know, to avoid unnecessary costs!

Returns

 You have 14 days from receiving the parcel to inform us that you would like to cancel the order. If so, you have to send back UNUSED, COMPLETE item on your own cost. We will refound the payment within 7 working days from receiving the item. CAUTION! Parcel will be open in front of the messenger, in case item is demegaed/ used refounded sume will be lowered about the costs of brining the item to original condition (according to the repair costs estimation provided by producent/ autorized service)

Complains

All items from categorie "Garten und Terrasse" are covered with 2 years producent garantiee for private purchase and 1 year for buisness purchase. In case of factory demaged found on the machine, contact us imidiatly by e-mail or telephone. Item will be colected by our forwarder (cost free) and handed over to autorized service and in case of guarantee repair retourn to you a.s.a.p.

In case autorized service will clame the demage is not guarantee ablictible, machine won't be retourned to the customer untill pick up and shipping costs won't be covered by the customer.

CAUTION! Werible parts (like chains, strings,knifes etc) are not guarantee ablictible.

Owner manual will be send to e-mail address provided in contact information together with tracking no. and retourn documents.

YOUR INVOICE IS YOUR GARANTEE CARD- KEEP IT!!!




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